- Ordering Online
- Placing an Order
- Shipping Policies
- Product Returns
- Contact Support
For answers to frequently asked questions please visit our FAQ.
Submit your order securely to us via this web site. Visit us again after you have placed your order to view order history.back to top
Placing an Order
Placing an order on the new MCC bookstore website is fast, easy, and 100% secure. If you have any questions we have knowledgeable bookstore associates available during our regular business hours to assist you with your purchase. Please email us at email@example.com for more information.back to top
McHenry County College Bookstore All of our shipments are professionally packed to ensure the safety of your items in route.
On average, your order will be received in 5-7 working days. During August or December, delivery time may take longer. There is no need to select 2nd day shipping for orders within McHenry County.back to top
All textbooks must be returned by the last day of the 2nd week of class to receive a full refund, regardless of the reason for the return or when the book was purchased. These dates will be posted on the website and in store. All books purchased after the return deadline are considered final sales. Upcoming return deadlines will be posted online and in store as they approach. A receipt is required for all refunds and exchanges; we cannot process a refund or exchange transaction on any item without a valid MCC Bookstore receipt. We do not have the capability to look up receipts. All text titles purchased for the 2nd eight week start will have until the end of the 10th week to be returned. The bookstore will verify all 8 week titles that are returned before any refund is processed. No refunds will be processed due to a dropped class or withdrawal, unless the book is returned within the regular return window. All shrink-wrapped and packaged items must be returned unopened including but not limited to, access codes, shrink-wrapped books and electronics. Hardware, software and electronics can only be exchanged if they are defective or are in their original unopened package. If you miss the return deadline, you may have an opportunity to gain some money back for your books during our textbook buyback, which is operated by an outside company near the end of each term. The buyback dates will be posted online and in store as they approach. All other apparel and supply items must be returned in saleable condition and must be accompanied by a receipt. All clothing must be unwashed and unworn. .back to top
Contact us anytime with questions or concerns via email at: firstname.lastname@example.org. You can also contact our customer service department at: (815)455-8747back to top