Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to view order history.

Ordering By Phone

We do not take book orders over the phone but will be willing to help you out with any additional information you may need.  Phone 815-455-8747

Shipping Policies

McHenry County College Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.

On average, your order will be received in 5-7 working days. During August or December, delivery time may take longer. There is no need to pay for 2nd day shipping for orders within McHenry County.

Return

The textbook return guidelines are dependent on when the purchase is made. Please contact us if you have a question about returning a textbook. Defective or incorrectly shipped product may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped. Product that is not defective must be returned unopened. (Do not remove shrink wrap from product that is to be returned.) Please check packing list for return address information.

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@mchenry.edu. You can also contact our customer service department at: 815-455-8747