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FAQ


My book is not available at this time or on backorder. What now?
I've tried to call the bookstore and couldn't get through.
What is your refund policy?
The term is over; can I sell my books back?
Can I rent my textbooks?
How do I find my textbooks online?
Can I pick up the textbooks I ordered online in the store?
I cannot select to have my web order shipped? 
I can't find my course or section on your site.
Why does my book show the cost as zero?
My EBook and/or access code does not work.
Can I use my financial aid for books?
I never received my books, what do I do?
I have a restriction on my account from the bookstore what does this mean?
I was charged a different amount than what is on my order confirmation.
I need more assistance.


My book is not available at this time or on backorder. What now?
  • First of all, don’t panic. We are in regular communication with your instructors about backorders and textbook changes. Please ask your instructor if they have temporary accommodations until the textbook comes into stock. We can take your name and information and will contact you when the book comes in. If you had placed a web order and the book was backordered, we will finish processing your order when the book comes in.

I've tried to call the bookstore and couldn't get through. 

  • Our regular hours are Monday - Thursday from 8am until 6:00pm and Friday from 8am until 4:30pm. If you call during those times and your call isn't answered, it could be because our student workers and staff are helping other customers. Please call us back or send us an email. We want to help you! Our email is bookstore@mchenry.edu We will respond to your email as soon as we can.

What is your refund policy?

  • All textbooks must be returned by the last day of the 2nd week of class to receive a full refund, regardless of the reason for the return or when the book was purchased. Return dates listed on receipt/website/refund policy. All books purchased after the return deadline are considered final sales. A receipt is required for all refunds and exchanges. We do not have the capability to look up receipts. All text titles purchased for the mid-quarter start will have until the end of the 10th week to be returned. Return dates listed on receipt/website/refund policy. The bookstore will verify all mid-quarter start titles that are returned before any refund is processed. All shrink-wrapped and packaged items must be returned unopened. Access codes must be unopened and the silver coating unscratched. Hardware, software and electronics can only be exchanged if they are defective or are in their original unopened package. If you miss the return deadline, you may have an opportunity to gain some money back for your books during our textbook buyback. The buyback dates will be posted online and in store as they approach. All other apparel and supply items must be returned in saleable condition and must be accompanied by a receipt. All clothing must be unwashed and unworn.

The term is over; can I sell my books back?

  • Yes, you can. The buyback offers UP TO 50% of the retail price back on many textbook titles. Not all titles are eligible for the buyback and not every title will fall into the 50% range. The textbook buyback runs during the last weeks of every term. The buyback dates and times will be posted online and in store as they approach. If you miss this buyback, you may still be able to receive money back during future buyback dates. The buyback is a service and not a guarantee of monies to be returned. The availability of funds/returns are determined by a third party company.

Can I rent my textbooks?

  • Yes, the MCC Bookstore offers the option to rent textbooks on many titles. Rental availability and price depend on textbook type and condition. Not all titles will be available for rent. To rent a book, we will need a valid student ID#, Drivers license, and credit card to keep on file - in the event the book is not returned. You can pay the actual rental fee any way you choose. All rental titles must be returned by the last day of the buyback period to avoid any late fees.

How do I find my textbooks online?

  • You can access your textbook list through the MCC Bookstore website under "Buy/Rent Textbooks" tab. You will need your schedule to determine the necessary books for your courses. If you are still having trouble finding your books feel free to come into the store or send us an email and we'll be happy to help. Please remember to bring/send a copy of your schedule with you. The bookstore does not have the capability to print up schedules for students. We will do our best to respond to your email as soon as we can. Please also remember all course and title information is subject to change without notice.

Can I pick up the textbooks I ordered online in the store?

  • Yes, you can. Just select store pick up at check out. Please wait to pick up your books until you receive a second email informing you that your books are ready for pick up. This is seperate from your initial confirmation email stating that you placed an order. Orders are NOT charged until the order is filled and processed. There is no need to stand in the register line when you come to pick up your books, just find any staff member and let them know you need to pick up your web order. Please be sure to pick up your web order within the same refund deadline as books purchased in store. Dates listed on website and receipt. Unclaimed orders will be cancelled and returned to shelf.

I cannot select to have my web order shipped?

  • It could be that the item is classified incorrectly in our system, or that there is a restriction for shipping on that particular item. Please contact MCC Bookstore staff if you believe there is an error. Orders converted to store pick up only will not be charged the shipping fee.

I can't find my course or section on your site.

  • There may have been a change in the instructor or the section for your course. Please check with registration to make sure you have the correct course information. Please also remember all course and title information is subject to change without notice.

Why does my book show the cost as zero?

  • Many times we do not have the price of a book until we receive it physically in the bookstore.  We will update the price as soon as we know it, please check back for updates. Some titles are also only available in selected formats; you may have selected a title that is unavailable in the format you have chosen.

My EBook and/or access code does not work.

  • First, inform your professor that you are having trouble; he/she may be able to perform some basic trouble shooting. You may be experiencing some technical issues related to the operating system or code you are using. Please follow all of the registration/installation instructions that came with your access code or EBook. If you are still having trouble utilizing the code; please call the tech support number that came with the code, they are in the best position to help you resolve the problem. If you have spoken to your professor, called tech support and still have a problem please bring the code back to the bookstore with your receipt and we will gladly exchange the code for you.

Can I use my financial aid for books?

  • Yes, you can use financial aid in store and on our website! Financial aid funds are subject to availability and award type. If you need to check the availability of funds please inquire with the Financial Aid Office. Financial Aid can be used to purchase books and often supplies and merchandise online or in store. Please be aware that if your aid award changes or is reduced, you may still owe the MCC Bookstore for any prior purchases made using Financial Aid funds. You may be put on restriction or put into delinquent status if the bookstore charges remain unpaid. All restricted students are prevented from receiving transcripts and registering for classes in future terms. Any remaining unpaid bookstore balances are also subject to be placed into collection.

I never received my books, what do I do?

  • Please print and retain your order confirmation, this will act as your receipt and will be necessary for the MCC Bookstore to address your situation. Please also check your order very carefully before you submit, the MCC Bookstore assumes no responsibility for incorrect address, account or payment information. All shipments are sent via UPS ground. If your address and payment information is correct and you have not received your books please call or send an email us with your name, ID# and order number so that we may research your package. Sometimes there is a change in the course or an instructor that affected the textbook selection as well. If you feel you were charged for a book you never received please contact the bookstore at bookstore@mchenry.edu; please be sure to include your name and order number so that we may research your order. Lastly, if you purchased an ebook/digital book, you will not receive an actual book. You will receive a card or envelope with a code printed under a scratch off coating.

I have a restriction on my account from the bookstore, what does this mean?

  • A restriction on your account means that you have an outstanding bill or money owed to the MCC Bookstore. Please contact the bookstore at bookstore@mchenry.edu or come into the store for details regarding account restrictions and how to pay any outstanding bills. All accounts with a restriction will be prevented from registering from classes and receiving transcripts. Any remaining unpaid bookstore balances are also subject to be placed into collection.

I was charged a different amount than what is on my order confirmation.

  • All titles are subject to availability and substitution. For instance, you may have selected USED condition text to purchase but if used is unavailable, we will automatically substitute a NEW copy of the text at the NEW price. You will also receive a reminder of the substitution when you place the item in your cart. All titles and prices are subject to change without notice. If you feel that you were charged incorrectly please contact the bookstore at bookstore@mchenry.edu; please be sure to include your name and order number so that we may research your order.

I need more assistance.

  • If you still have a question or need any other help please feel free to send an email to bookstore@mchenry.edu or come into the store or call 815-455-8747 anytime Monday through Thursday 8am-6:00pm and Friday 8am-4:30pm. We will be happy to assist you in any way we can.

 

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