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FAQ


My book is not available at this time or on backorder. What now?
I've tried to call the bookstore and couldn't get through.
What is your refund policy?
The term is over; can I sell my books back?
Can I rent my textbooks?
How do I find my textbooks online?
Can I pick up the textbooks I ordered online in the store?
I cannot select to have my web order shipped? 
I can't find my course or section on your site.
Why does my book show the cost as zero?
My EBook and/or access code does not work.
Can I use my financial aid for books?
I never received my books, what do I do?
I have a restriction on my account from the bookstore what does this mean?
I was charged a different amount than what is on my order confirmation.
I need more assistance.


My book is not available at this time or on backorder. What now?
  • First of all, don’t panic. We are in regular communication with your instructors about backorders and textbook changes. Please ask your instructor if they have temporary accommodations until the textbook comes into stock. We can take your name and information and will contact you when the book comes in. If you had placed a web order and the book was backordered, we will finish processing your order when the book comes in.

I've tried to call the bookstore and couldn't get through. 

  • Our regular hours are Monday - Thursday from 8am until 6:00pm and Friday from 8am until 4:00pm. If you call during those times and your call isn't answered, it could be because our staff are helping other customers. Please call us back or send us an email. We want to help you! Our email is bookstore@mchenry.edu We will respond to your email as soon as we can.

What is your refund policy?

  • The bookstore follows textbook return refunds for dropping classes the same as registration does.
    The last day to return a regular start textbook for a FULL refund is the end of the 2nd week of term with receipt.
    The book must be in sellable condition, have a receipt, and if applicable not opened if it was shrink wrapped, and code unopened (or not scratch off).
    We do not have the capability to look up receipts. Return dates listed on receipt/website/refund policy.

    If your book is being used for a mid-start class, you can return it for a full refund with receipt by the end of the 10th week of term. Again, the book must be in sellable condition, have a receipt, and if applicable not opened if it was shrink wrapped, and code unopened (or not scratch off).
    The bookstore will verify all mid-quarter start titles that are returned before any refund is processed.
    All books purchased after the return deadline are considered final sales.

    If you miss the return deadline, you may have an opportunity to gain some money back for your books utilizing our textbook Sellback online.
    In-store buyback is currently unavailable due to COVID-19.

    Hardware, software and electronics can only be exchanged (with receipt) if they are defective or are in their original unopened package.
    All other apparel and supply items must be returned in saleable condition and must be accompanied by a receipt. All clothing must be unwashed and unworn.

The term is over; can I sell my books back?

  • Yes, you can. Currently, we are offering an online only sell-back with Nebraska Book Company. They may offer you UP TO 50% back of your purchase price, but it is not guaranteed. Not all titles are eligible for the sell-back and not every title will fall into the 50% range. The sell-back is a service and not a guarantee of monies to be returned. The availability of funds/returns are determined by a third party company.

Can I rent my textbooks?

  • Yes, the MCC Bookstore offers the option to rent textbooks on many titles. Rental availability and price depend on textbook type and condition. Not all titles will be available for rent. To rent a book, we will need a valid student ID#, Drivers license, and credit card to keep on file - in the event the book is not returned. You can pay the actual rental fee any way you choose. All rental titles must be returned by the last day of the buyback period to avoid any late fees.

How do I find my textbooks online?

  • You can access your textbook list through the MCC Bookstore website under "Buy/Rent Textbooks" tab. You will need your schedule to determine the necessary books for your courses. If you are still having trouble finding your books feel free to come into the store or send us an email and we'll be happy to help. Please remember to bring/send a copy of your schedule with you. The bookstore does not have the capability to print up schedules for students. We will do our best to respond to your email as soon as we can. Please also remember all course and title information is subject to change without notice.

Can I pick up the textbooks I ordered online in the store?

  • Yes, you can. Just select store pick up at check out. Please wait to pick up your books until you receive a second email informing you that your books are ready for pick up. This is separate from your initial confirmation email stating that you placed an order. Orders are NOT charged until the order is filled and processed. There is no need to stand in the register line when you come to pick up your books, just find any staff member and let them know you need to pick up your web order. Please be sure to pick up your web order within the same refund deadline as books purchased in store. Dates listed on website and receipt. Unclaimed orders will be cancelled and returned to shelf.

I cannot select to have my web order shipped?

  • It could be that the item is classified incorrectly in our system, or that there is a restriction for shipping on that particular item. Please contact MCC Bookstore staff if you believe there is an error. Orders converted to store pick up only will not be charged the shipping fee.

I can't find my course or section on your site.

  • There may have been a change in the instructor or the section for your course. Please check with registration to make sure you have the correct course information. Please also remember all course and title information is subject to change without notice.

Why does my book show the cost as zero?

  • Many times we do not have the price of a book until we receive it physically in the bookstore.  We will update the price as soon as we know it, please check back for updates. Some titles are also only available in selected formats; you may have selected a title that is unavailable in the format you have chosen.

My EBook and/or access code does not work.

  • First, inform your professor that you are having trouble; he/she may be able to perform some basic trouble shooting. You may be experiencing some technical issues related to the operating system or code you are using. Please follow all of the registration/installation instructions that came with your access code or EBook. If you are still having trouble utilizing the code; please call the tech support number that came with the code, they are in the best position to help you resolve the problem. If you have spoken to your professor, called tech support and still have a problem please bring the code back to the bookstore with your receipt and we will gladly exchange the code for you.

Can I use my financial aid for books?

  • Yes, you can use financial aid in store and on our website! Financial aid funds are subject to availability and award type. If you need to check the availability of funds please inquire with the Financial Aid Office at 815-455-8761 or email them at finaid@mchenry.edu.
    Financial Aid can be used to purchase books and often supplies and merchandise online or in store. Please be aware that if your aid award changes or is reduced, you may still owe the MCC Bookstore for any prior purchases made using Financial Aid funds. You may be put on restriction or put into delinquent status if the bookstore charges remain unpaid. All restricted students are prevented from receiving transcripts and registering for classes in future terms. Any remaining unpaid bookstore balances are also subject to be placed into collection.

I never received my books, what do I do?

  • Please print and retain your order confirmation, this will act as your receipt and will be necessary for the MCC Bookstore to address your situation. Please also check your order very carefully before you submit, the MCC Bookstore assumes no responsibility for incorrect address, account or payment information. All shipments are sent via UPS ground. If your address and payment information is correct and you have not received your books please call or send an email us with your name, ID# and order number so that we may research your package. Sometimes there is a change in the course or an instructor that affected the textbook selection as well. If you feel you were charged for a book you never received please contact the bookstore at bookstore@mchenry.edu; please be sure to include your name and order number so that we may research your order. Lastly, if you purchased an ebook/digital book, you will not receive an actual book. You will receive a card or envelope with a code printed under a scratch off coating.

I have a restriction on my account from the bookstore, what does this mean?

  • A restriction on your account means that you have an outstanding bill or money owed to the MCC Bookstore. Please contact the bookstore at bookstore@mchenry.edu or come into the store for details regarding account restrictions and how to pay any outstanding bills. All accounts with a restriction will be prevented from registering from classes and receiving transcripts. Any remaining unpaid bookstore balances are also subject to be placed into collection.

I was charged a different amount than what is on my order confirmation.

  • When you placed your order, there was a page that asked you if you would allow substitutions or if you wanted a certain condition "Only". If you "Prefer Used" and we do not have used, you will get a new copy.
    If you wanted used "only", and we only have new, your order will be cancelled since you didn't allow substitutions. All titles are subject to availability,substitution and prices are subject to change without notice. If you feel that you were charged incorrectly please contact the bookstore at
    bookstore@mchenry.edu; please be sure to include your name and order number so that we may research your order.

I need more assistance.

  • If you still have a question or need any other help please feel free to send an email to bookstore@mchenry.edu or call 815-455-8747 We will be happy to assist you in any way we can.

 

 Contact Us page and contact the store.