Customer Service

Online Ordering

If you placed an online order and the book is backordered, we will process your order as soon as the book is available.

We are in regular communication with MCC faculty regarding backorders and changes to textbooks. If you are affected by a backorder, please reach out to your instructor to ask if there are any temporary accommodations available until the textbook is back in stock.

When your books are ready to pick up, you will receive a second confirmation email saying so.

*Textbooks and merchandise are also available for purchase in-store.

Online Payment Options

How to Use Financial Aid for Online Orders

If you are using financial aid, you can apply it to your order for full payment or partial payment using the following process:

    1. Begin your order and proceed to checkout.
    2. Have your Student ID or ID number, class code, and section ready (Example: ACC-101-001).
    3. To find your Student ID number, access the MCC student portal:
  • Click "Self Service"
  • Click on the three horizontal lines in the top left corner of the page
  • Click on "User Options"
  • Click on "User Profile"
  • Your Student ID number is shown under your name

      • 4. At checkout, select Financial Aid and enter in your 7-digit Student ID number.
      5. If your order total is more than the amount of financial aid in your account, reselect "Payment Method", and select Credit Card and enter in the remaining balance.

    If you would like a tracking number for your order, please contact us with the email you placed the order with.

    General merchandise may be ordered by anyone online and shipped anywhere in the continental United States.

    NOTE: If your credit card is declined or if you don't have enough financial aid to cover your order, we will notify you and then the books will be re-shelved and you will lose access to eBooks. You will have to re-order with a different form of payment or contact the Financial Aid office.

    How to Use Gift Cards for Online Orders

    If you have a gift card, you can apply it to your order for full payment or partial payment using the following process:

      1. Begin your order and proceed to checkout.
      2. At checkout, you will see options for financial aid, gift cards, or credit cards. Select gift cards.
      3. Input the number from the back of your gift card, starting with "GC900XXXXX".
      4. If your order total is more than the value of your gift card, reselect "Payment Method," and select credit card and enter in the remaining balance.

    MCC Store gift cards can be used on any merchandise in the MCC Store or online, including textbooks. MCC Store gift cards are not valid for use in any other department.

    Shipping Policies

    You can choose free in-store pickup, UPS Ground shipping, or an after-hours locker.

    PICKUP

    Order Total ($$$)Amount
    $0.00 - $100000.00$0.00

    UPS GROUND

    Total Number of Items In OrderAmount
    0 - 1$0.00 + $20.00 each additional item
    2 and up$20.00 + $0.99 each additional item after 2 items

    If you would like a tracking number for your order, please contact us with the email you placed the order with.

    General merchandise may be ordered by anyone online and shipped anywhere in the continental United States.

    NOTE: If your order only contains eBooks, you will not need to pick up your order or pay for shipping. Directions on how to access eBooks will be sent to the email that you placed the order with.

    The MCC Store assumes no responsibility for an incorrect address, payment, or account information.

    After-Hours Lockers

    After-hours lockers are available for individuals who cannot pick up their orders during regular store hours. Someone else can pickup your textbooks for you, but they must have the order number and your name for reference.

    Lockers are located in Building B next to CO/LAB B in the vending machine kiosk.

    After-Hours Locker instructions:

      1. On your web order, comment at checkout: "After hours pick up & your cell number". You will get a text message with a QR code and a pin pad code once your order has been placed in the locker.
      2. When you arrive, Select "I'm a Resident"
      3. Type in the pin pad code or scan the QR code - the locker with your order will open automatically
      4. Please close the door and click finish

    NOTE: After-hours lockers are subject to availability. You will be contacted by a MCC Store employee if a locker is not available.

    Return Policies

    A valid MCC Store receipt or packing slip is necessary for all returns and exchanges.

  • Access Codes and Shrink-Wrapped Books: These must remain unopened and unrevealed.
  • eBooks: Must have less than 10% usage to be eligible for return.
  • Non-Textbook Merchandise: Must be returned within 30 days and must be unused, unworn, unopened, and in saleable condition.
  • Electronics: Must be returned within 2 weeks and in saleable condition.
  • Non-Refundable Items: Clearance items, art kits, and their supplies are not eligible for refunds.

    • Don't let your paid order become "abandoned"! Any orders not picked up before the final return date will be considered abandoned. No refunds are given to abandoned orders.

    eBooks

    To register your eBook, please follow the registration/installation intructions that came with your eBook code. If you still have trouble using the code, please call the tech support number that came with the code, as they are in the best position to help you resolve the problem.

    If your eBook and/or access code are not working, please visit Redshelf and submit a request.

    If you are still unable to resolve the issue, please bring the code back to the MCC Store with your receipt, and we will work with you to find a solution.

    In-Store Book Buyback

    Book Buyback takes place during finals week of both Fall and Spring semester. Anyone can try and sell their books to the MCC Store during the week of book buyback. Books and textbooks can be from any source.
    *The MCC Store does not offer textbook rentals.