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Customer Service



Online Ordering

Student ID and/or employee ID are required to purchase textbooks online.
If your credit card is declined or if you don't have enough financial aid to cover your order, we will notify you and then the books will be re-shelved.
You will have to re-submit your order.
General merchandise may be ordered by anyone online and shipped anywhere in the continental US.
NOTE: For your added security, out of state orders may need to be verified to avoid potential scams.

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Placing an Order

Placing an order is fast, easy, and 100% secure.
You will need your student ID, class code and section. (Example: ACC-101-001)
If your credit card is declined or if you don't have enough financial aid to cover your order, we will notify you and then the books will be re-shelved.
You will have to re-submit your order
Please call or email us at bookstore@mchenry.edu for more information if needed.

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Shipping Policies

You may select free in store pick-up or shipping via UPS Ground. $12 for the first item, $0.99 each additional item.
The MCC Bookstore assumes no responsibility for incorrect address, payment or account information.
Please also make sure that your address information is correct with the college.
All financial aid sales will automatically be sent to the address that is on file with the college.
You will receive order, shipment/pick-up confirmations via the email provided.
Online orders are not processed Fri-Sun, so please take that into consideration.
If you have any questions about your web order please email us at bookstore@mchenry.edu

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Drop a class? Need to Return a book or item?

The bookstore follows textbook return refunds for dropping classes the same as registration does.
The last day to return a regular start textbook for a FULL refund is the end of the 2nd week of term with receipt.
The book must be in sellable condition, have a receipt, and if applicable not opened if it was shrink wrapped, and code unopened (or not scratch off).
We do not have the capability to look up receipts. Return dates listed on receipt/website/refund policy.

If your book is being used for a mid-start class, you can return it for a full refund with receipt by the end of the 10th week of term. Again, the book must be in sellable condition, have a receipt, and if applicable not opened if it was shrink wrapped, and code unopened (or not scratch off).
The bookstore will verify all mid-quarter start titles that are returned before any refund is processed.
All books purchased after the return deadline are considered final sales.

If you drop a class and want to return a textbook AFTER the last day to return date, you can bring in your drop form, textbook w/ receipt, and then we can return/refund your textbook/rental fee for the same percentage refunded by registration for dropping your class.

If you miss the return deadline, you may have an opportunity to gain some money back for your books during our textbook buyback.
The buyback dates will be posted online and in store as they approach.

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Contact Support

Contact us anytime with questions or concerns via email at: bookstore@mchenry.edu. You can also contact our customer service department at: (815)455-8747

Support Contact Form * required fields

Our support staff will respond to your question as soon as possible.

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