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My book is out of stock. What now?
  • We are in regular communication with your instructors about backorders and textbook changes.
    Please ask your instructor if they have temporary accommodations until the textbook comes into stock.
    We can take your name and information and will contact you when the book comes in.
    If you had placed a web order and the book was backordered, we will finish processing your order when the book comes in.

I've tried to call the bookstore and couldn't get through. 

  • If you call during the business day and your call isn't answered, it could be because our staff are helping other customers. Please call us back or send us an email. We want to help you! Our email is We will respond to your email as soon as we can.

What is your refund policy?

    The MCC Store Refund Policy
    A valid MCC Store receipt/packing slip is required for all returns and exchanges.
    January 16 - Spring Starts
    Regular Start – Last day to return date – Jan 26th
    March 12 - Mid-Quarter Start
    Last day to return date – Mar 22
    All are final sale after this date.
    Access codes or shrink-wrapped books must be unopened/unrevealed.
    Digital books must have less than 10% usage.
    All returns are subject to store discretion.
    All (non-textbook) merchandise must be returned within 30 days and be unused, unworn, unopened and in otherwise saleable condition.
    Electronics must be returned within 2 weeks and in saleable condition.
    Damaged electronics may be exchanged only if dead on arrival.
    Clearance items, art kits, and/or their supplies are not refundable.

    Don’t let your paid order become “Abandoned”!
    Any orders not picked up either 30 days after order process finalized – or – after the “Last day to return by” date, whichever is sooner, will be considered abandoned. No Refunds are given to abandoned orders.

The term is over; can I sell my books back?

  • Yes, you can! We have two in-person buybacks each year during the week of finals. In May and December.
    You can also sell them online anytime by clicking here! Sell Textbooks

Can I rent my textbooks?

  • The MCC Store does not currently offer any rental textbooks.
    Ask a member of our MCC store team about “Guaranteed Buyback” for savings.

How do I find my textbooks online?

  • You can access your textbook list through the MCC Bookstore website under "Buy Textbooks" tab. You will need your schedule to determine the necessary books for your courses. (Ex: ACC-101-004)

Can I, or someone I authorize, pick up the textbooks I ordered online in the store?

  • Yes, you can. Just select store pick up at check out. Please wait to pick up your books until you receive a second email informing you that your books are ready for pick up. Find any staff member and let them know you need to pick up a web order. Please be sure to pick up your web order within the same refund deadline as books purchased in store. Dates listed on website and receipt.

I cannot select to have my web order shipped?

  • It could be that the item has a restriction for shipping if it is large or a chemical. Please contact MCC Bookstore staff if you believe there is an error. Orders converted to store pick up only will not be charged the shipping fee.

I can't find my course or section on your site.

  • There may have been a change in the instructor or the section for your course. Please check with registration to make sure you have the correct course information. If you are positive and our website does not list your course, please email or call us right away. Please also remember all course and title information is subject to change without notice.

Why does my book show the cost as zero?

  • Many times we do not have the price of a book until we receive it physically in the bookstore.  We will update the price as soon as we know it, please check back for updates.

My eBook and/or access code does not work.

  • First, inform your professor that you are having trouble; he/she may be able to perform some basic trouble shooting. You may be experiencing some technical issues related to the operating system or code you are using. Please follow all of the registration/installation instructions that came with your access code or eBook. If you are still having trouble utilizing the code; please call the tech support number that came with the code, they are in the best position to help you resolve the problem.
    For ebooks using RedShelf, submit a request with them here: RedShelf
    If you have spoken to your professor, called tech support and still have a problem, please bring the code back to the bookstore with your receipt and we will work with you to find a solution.

Can I use my financial aid for books?

  • Yes, you can use financial aid in store and on our website! Just enter your 7 digit student ID number at checkout!
    Financial aid funds are subject to availability and award type.
    If you need to check the availability of funds please inquire with the Financial Aid Office at 815-455-8761 or email them at

I never received my books, what do I do?

  • Please email us your name and order number (example: WO-0030XXX) and advise what books are missing or if it is the whole order.;
    All orders marked for shipping are sent via UPS ground once the order is ready/complete.
    So it could be we just haven't received in your book yet to ship.
    Also, if you purchased an ebook, you will not receive an actual book. You should be receiving an email with digital access from a company called RedShelf. If this is the case, please contact them at RedShelf

I have a restriction on my account from the bookstore, what does this mean?

  • A restriction on your account means that you have an outstanding bill or money owed to MCC.
    If your financial aid award changes or is reduced, from dropping a course or some other issue; you may still owe The MCC Store for any prior purchases made using Financial Aid funds.
    Please contact the registration office and/or financial aid office.

I was charged a different amount than what is on my order confirmation.

  • When you placed your order, there was a page that asked you if you would allow substitutions or if you wanted a certain condition "Only". If you "Prefer Used" and we do not have used, you will get a new copy.
    If you wanted used "only", and we only have new, your order will be cancelled since you didn't allow substitutions. All titles are subject to availability,substitution and prices are subject to change without notice. If you feel that you were charged incorrectly please contact the bookstore at; please be sure to include your name and order number so that we may research your order.

I need more assistance.

  • If you still have a question or need any other help please feel free to send an email to or call 815-455-8747 We will be happy to assist you in any way we can.


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