FAQ
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We are in regular communication with your instructors about backorders and textbook changes.
Please ask your instructor if they have temporary accommodations until the textbook comes into stock.
We can take your name and information and will contact you when the book comes in.
If you had placed a web order and the book was backordered, we will finish processing your order when the book comes in.
I've tried to call the bookstore and couldn't get through.
- If you call during the business day and your call isn't answered, it could be because our staff are helping other customers. Please call us back or send us an email. We want to help you! Our email is bookstore@mchenry.edu We will respond to your email as soon as we can.
What is your refund policy?
The MCC Store Refund Policy
A valid MCC Store receipt/packing slip is required for all returns and exchanges.
Access codes or shrink-wrapped books must be unopened/unrevealed.
Digital books must have less than 10% usage.
All returns are subject to store discretion.
All (non-textbook) merchandise must be returned within 30 days and be unused, unworn, unopened and in otherwise saleable condition.
Electronics must be returned within 2 weeks and in saleable condition.
Damaged electronics may be exchanged only if dead on arrival.
Clearance items, art kits, and/or their supplies are not refundable.
Don’t let your paid order become “Abandoned”!
Any orders not picked up either 30 days after order process finalized – or – after the “Last day to return by” date, whichever is sooner, will be considered abandoned.
No Refunds are given to abandoned orders.
The term is over; can I sell my books back?
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Yes, you can! We have two in-person buybacks each year during the week of finals. In May and December.
You can also sell them online anytime by clicking here! Sell Textbooks
How do I find my textbooks online?
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You can access your textbook list through the MCC Bookstore website under "Buy Textbooks" tab. You will need your schedule to determine the necessary books for your courses. (Ex: ACC-101-004)
My eBook and/or access code does not work.
- First, inform your professor that you are having trouble; he/she may be able to perform some basic trouble shooting.
You may be experiencing some technical issues related to the operating system or code you are using.
Please follow all of the registration/installation instructions that came with your access code or eBook.
If you are still having trouble utilizing the code; please call the tech support number that came with the code,
they are in the best position to help you resolve the problem.
For ebooks using RedShelf, submit a request with them here: RedShelf
If you have spoken to your professor, called tech support and still have a problem, please bring the code back to the bookstore with your receipt and we will work with you to find a solution.
Can I use my financial aid for books?
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Yes, you can use financial aid in store and on our website! Just enter your 7 digit student ID number at checkout!
Financial aid funds are subject to availability and award type.
If you need to check the availability of funds please inquire with the Financial Aid Office at 815-455-8761 or email them at finaid@mchenry.edu.
I need more assistance.
- If you still have a question or need any other help please feel free to send an email to bookstore@mchenry.edu or call 815-455-8747 We will be happy to assist you in any way we can.
