Customer Service



Online Ordering (w/ Gift Cards)

If you have a Gift Card, you can apply it to your order for full payment or partial payment using these methods:

1: At checkout, you have to choose between Financial Aid, Gift Cards, or credit card.
Enter in the Gift Card number found on the back of your card.
Gift Card numbers start with "GC900XXXXX"
2: If your order is more than your gift card, select Payment Method again, and select Credit card and enter in the balance due.

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Placing an Order (w/Credit Card or Financial Aid)

You will need your student ID, class code and section. (Example: ACC-101-001)
To pay with your Financial Aid, at Checkout, select Financial Aid and enter in your 7 digit student ID.
Your Student ID number is found under "Self Service", then click on the "Hamburger Icon" (3 horizontal Lines)
Click on "User Options", then "User Profile"
Your student ID number is shown under your name.

NOTE:If your credit card is declined or if you don't have enough financial aid to cover your order, we will notify you and then the books will be re-shelved. You will have to re-order.

General merchandise may be ordered by anyone online and shipped anywhere in the continental US.
NOTE: For your added security, out of state orders may need to be verified to avoid potential scams.

Please call or email us at bookstore@mchenry.edu for more information if needed.

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Shipping Policies

You may select free in store pick-up or shipping via UPS Ground. $20 for the first item, $0.99 each additional item.
The MCC Bookstore assumes no responsibility for incorrect address, payment or account information.
Please also make sure that your address information is correct with the college.
All financial aid sales will automatically be sent to the address that is on file with the college.
You will receive order, shipment/pick-up confirmations via the email provided.
If you have any questions about your web order please email us at bookstore@mchenry.edu

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Drop a class? Need to Return a book or item?

A valid MCC Store receipt/packing slip is required for all returns and exchanges.
Access codes or shrink-wrapped books must be in original condition. Unopened/Unrevealed.
All textbook returns are subject to title verification and store discretion.
If you purchase a “regular” start book after the date to return it for a full refund, and it is not on the “mid 1/4 start” list, it is not returnable.
The Last Day to Return any “Regular” start materials for a full refund is (01/27/2023)
*Per receipt details. Regular start textbooks are final sale after this date as well.
The Last Day to Return any “Mid-Quarter/Late” materials for a full refund is (03/24/2023)
*Per receipt details. ALL titles are final sale after this date as well.

Don’t let your paid order become “Abandoned”!
Any orders not picked up either 30 days after order process finalized – or – after the “Last day to return by” date, whichever is sooner, will be considered abandoned. No Refunds are given to abandoned orders.

If you miss the full refund deadline you have the option of utilizing our textbook sell back online.
Note: Not all titles are eligible for the buyback and pricing is not guaranteed.

MERCHANDISE - Art kits and/or their supplies are not refundable.
All merchandise items must be returned unused, unwashed, unworn, unopened and in otherwise saleable condition to receive a refund or exchange. Non-book items, must be returned within 30 days w/ receipt (except electronics which must be returned w/in 2 weeks). No returns or refunds available otherwise.
Clearance items: Clearance items are final sale. No exchanges or refunds.

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Contact Support

Contact us anytime with questions or concerns via email at: bookstore@mchenry.edu. You can also contact our customer service department at: (815)455-8747

Support Contact Form * required fields

Our support staff will respond to your question as soon as possible.

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