Customer Service

How to use Gift Cards for Online Orders

If you have a Gift Card, you can apply it to your order for full payment or partial payment using these methods:

1. Begin your order and proceed to checkout.
2. At checkout, you will see options for Financial Aid, Gift Cards, or Credit Card. Select Gift Cards.
3. Input the number from the back of your giftcard, starting with "GC900XXXXX".
4. If your order total is more than the value of your gift card, reselect "Payment Method", and select Credit card and enter in the remaining balance.
   

How to Place an Order with Financial Aid

1. Begin your order and proceed to checkout.
2. Have your student ID or ID number, class code, and section ready (Example: ACC-101-001).
   • To find your student ID number, access the MCC student portal
   • Click "Self Service"
   • Click on the three horizontal lines in the top left corner of the page
   • Click on "User Options"
   • Click on "User Profile"
   • Your student ID number is shown under your name
3. At checkout, select Financial Aid and enter in your 7 digit student ID number.
4. If your order total is more than the amount of financial aid in your account, reselect "Payment Method", and select Credit card and enter in the remaining balance.
   

NOTE: If your credit card is declined or if you don't have enough financial aid to cover your order, we will notify you and then the books will be re-shelved and you will lose access to eBooks. You will have to re-order with a different form of payment or contact the Financial Aid office.

General merchandise may be ordered by anyone online and shipped anywhere in the continental United States.

Please call or email us at bookstore@mchenry.edu for more information if needed.

Shipping Policies

You can choose free in-store pickup, UPS Ground shipping, or an After-hours locker.

• UPS Ground Shipping is $20 for the first item and $0.99 for each additional item after that.
• After-hours lockers are subject to availability. Please leave your cell phone number in the "Special Instructions" section when completing your order. If there is no cell phone number in the "Special Instructions" section or all of the after-hours lockers are full, the order will be processed as a pickup order.
  
  

NOTE: If your order only contains eBooks, you will not need to pickup your order or pay for shipping. Directions on how to access eBooks will be sent to the email that you placed the order with.

The MCC Bookstore assumes no responsibility for an incorrect address, payment, or account information.
If you would like a tracking number for your order, please contact us with the email you placed the order with.

If you have any questions about your web order please email us at bookstore@mchenry.edu

Contact Support

Contact us anytime with questions or concerns via email at: bookstore@mchenry.edu. You can also contact our customer service department at: (815)455-8747